Comcast Interview with CSOSA Director Nancy Ware

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Comcast Newsmakers interviewed Nancy Ware, the Director of the Court Services and Offender Supervision Agency (CSOSA).

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The transcript is available at .

Director Nancy M. Ware serves as the Agency Director of the Court Services and Offender Supervision Agency for the District of Columbia (CSOSA). In that capacity she leads the agency’s 800 federal employees in providing community supervision for over 12,000 adults on probation, parole, and supervised release in the District of Columbia.

Nancy Ware has over three decades experience in the management and administration of juvenile and adult criminal justice programs on the local, state and national level.

Prior to assuming leadership of CSOSA, Ms. Ware guided the Agency’s compliance with the Government Performance and Results Modernization Act of 2010 (GPRA), focusing on strategic planning and performance measurement.

Her organizational experience includes serving as the first Executive Director of the DC Criminal Justice Coordinating Council (CJCC), where for eight years she developed the infrastructure to promote collaboration between the District of Columbia government and the executive and judicial branches of the federal government on critical public safety issues.

One of Ms. Ware’s proudest accomplishments at the CJCC was the development of the technical capability to support criminal justice information sharing among CJCC member agencies. Ms. Ware’s other professional experience includes serving as Director of Technical Assistance and Training for the Department of Justice’s Weed and Seed Program and as Director of National Programs for the Bureau of Justice Assistance, Office of Justice Programs. Early in her career she also served as Executive Director of the Rainbow Coalition, Executive Director of the Citizenship Education Fund and Executive Director of the District of Columbia Mayor’s Youth Initiatives Office.

Nancy Ware is a native Washingtonian who has devoted her professional career to public service and has spent the last several years working to ensure that the nation’s capital remains safe for residents, workers and visitors, and that juveniles and adults who have become involved in the criminal justice system are provided opportunities to contribute and thrive.

Ms. Ware holds a Bachelor’s and Master’s degree from Howard University.


Supervision of High-Risk Offenders-DC Public Safety Television

The topic for the twentieth television show produced by the Court Services and Offender Supervision Agency is “Supervision of High Risk Offenders”.

There is extensive research that parole and probation agencies should focus their efforts on offenders who pose an obvious risk to public safety. CSOSA embarked on two reorganizations in 2011, one focusing on women offenders (TV show filmed on February 16, 2011) and the other on high risk offenders; the focus of this production.

Multiple national research centers, such as The Urban Institute, Pew, and the US Department of Justice, suggest that parole and probation agencies focus their supervision and treatment resources on high risk offenders, as identified through objective, validated risk and needs instruments, while placing less emphasis on lower risk offenders through alternative methods of supervision.

The program intends to provide an overview of CSOSA high risk offender supervision and treatment efforts based on national best practice standards. The program will:

  • Discuss the findings of national best practices research.
  • Discuss how CSOSA chooses high-risk offenders with a focus on violence, weapons, sex offenses, drug use and previous violations while under community supervision.
  • Another focus will be on younger offenders in the 18-25 age bracket. CSOSA makes its judgments  on the totality of an offender’s violent criminal history, and not just on the offender’s current conviction. It is estimated that approximately one-third of CSOSA offenders will fall into the high risk category.
  • Discuss CSOSA efforts and programs created to focus on the treatment of high risk offenders.
  • Discuss CSOSA efforts and programs created to focus on the supervision of high risk offenders. These include identifying the right offenders to participate in existing efforts such as Accountability Tours, intelligence exchanges with law enforcement, GPS and curfews, services provided to offenders at our day reporting centers, and the reallocation of staff. Part of the reallocation of staff includes a new seven person warrant unit.
  • Discuss alternative methods of supervising lower risk offenders to include kiosks.

The first segment will be an overview of the national research findings pertaining to the high risk offender.

The second segment will focus on CSOSA practices as they pertain to the implementation of the high risk offender reorganization.

Participants-first segment:

  • Jesse Jannetta, Research Associate, The Urban Institute
  • William Burrell, Independent Community Corrections Consultant.

Participants-second segment:

  • Valerie Collins, Branch Chief, Domestic Violence, CSOSA
  • Gregory Harrison, Branch Chief, General Supervision, CSOSA

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Transcript available at

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The host is Leonard Sipes. The CSOSA producer is Timothy Barnes.


Using Technology to Supervise and Assist Criminal Offenders: SMART-STAT

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Transcript available at:

The Court Services and Offender Supervision Agency is a federal, executive branch entity providing parole and probation services to Washington, D.C. CSOSA prides itself in implementing state-of-the-art supervision, treatment and technology services.

SMART is the agency’s data tracking system. SMART-STAT analyzes data to allow executives, middle management and line staff to make the best decisions to protect public safety and provide needed treatment services.

SMART-STAT sessions bring all parties to the table (including human resources, budget, and general counsel in addition to supervision operations) with a uniform understanding of the data to make decisions. All levels of the organization from line staff to senior management are held accountable for results.

SMART and SMART-STAT and the use of additional CSOSA technologies (GPS tracking, drug testing, employment, treatment, educational data and more) resulted in the production of this video by SAS, a contractor providing business intelligence software. CSOSA uses SAS software to manage and analyze data. CSOSA does not and cannot endorse any commercial product.

Transcript available at

Information about crime, criminal offenders and the criminal justice system.

Meta terms: crime, criminals, criminal justice, parole, probation, prison,
drug treatment, reentry, sex offenders, employment, faith-based, technology, data management.


High Risk Drug Offenders

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This program is a 30-minute television show addressing efforts in the District of Columbia for supervising high risk drug offenders.

Transcript available at

An article on the subject is available from our web site:

The show is hosted by Leonard Sipes.

Meta terms: crime, criminals, criminal justice, parole, probation, prison,
drug treatment, reentry, sex offenders.